Returns

What we take back

We accept a return only when a piece reaches you damaged, and the damage must be reported within 3 days of delivery.

We do not take pieces back for size, fit, colour or a change of mind, so please read the product details and the size guide before you order.

What cannot be returned

• A piece that arrived undamaged — including for size, fit, colour or a change of mind.
• Damage reported more than 3 days after delivery.
• Pieces that have been worn, washed, altered or had their tags removed.
• Blouse pieces that have been cut or stitched.

How to start a return

If you ordered with an account, sign in, open the order under Your account, Orders, and choose Return items. Tell us what is damaged and where it is on the piece.

If you ordered as a guest, reply to your order email with your order number and photographs of the damage.

We will contact you with how to send the piece back. Please do not send anything until we do.

Once the piece reaches us and has been checked, the refund is added to your Madhuramay wallet, ready to spend on your next order. A guest order is refunded the way you paid.

If a piece is wrong or missing

The return form is for damage. For a wrong or missing piece, contact us within 3 days of delivery with your order number: support@madhuramay.com or +91 7569417778.

This page is the short version. The full policy — cancelling an order, and how each kind of refund is paid — is the refund and cancellation policy.